We ship worldwide, using the shipping providers Fedex and UPS. if we are not able to deliver to your region, we will contact you.
For faster and easier delivery we suggest that you use a business address for delivery, and provide a valid email address and phone number.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
All items are shipped from our warehouse located in the EU (European Union); if your purchase is going outside the EU, the item will incur taxes, duties and brokerage fees based on your local government rules. Buyers are responsible for covering all import charges.
If you refuse to pay the charges, you will not receive the products and cannot ask for a refund, as we have shipped your product. We recommend contacting your local customs for details, before placing an order.
Order processing time is 1-5 work days.
The delivery guidelines below are approximations and not a guarantee of delivery within the stated time.
3-6 days (Latvia)
5-10 days (Europe)
5-12 days (worldwide)
Returns policy
Our policy lasts 14 days. If 14 days have gone by since your product has been delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Before returning the item please contact us at wecowood.shop@gmail.com
We will confirm the return with you.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a week.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at wecowood.shop@gmail.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wecowood.shop@gmail.com and send your item to: Kovarnu iela 32-21, Cesis, LV4101, Latvia.
To return your product, you should mail your product to: Kovarnu iela 32-21, Cesis, LV4101, Latvia.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.